/home/corante/public_html/totalexperience/ Total Experience: the emerging practice of design for experience. en-us bluefire@well.com 2008-01-21T00:10:26-07:00 hourly 1 2000-01-01T12:00+00:00 http://totalexperience.corante.com/archives/2008/01/21/davos_2008_collaborative_innovation_at_the_global_country_club.php As it does each year at this time, the World Economic Forum is happening in Switzerland, holds its annual intellectual funfest for the high and the mighty. The WEF, a nonprofit institute officially dedicated to “improving the state of... 73040@/home/corante/public_html/totalexperience/ Commentary 2008-01-21T00:10:26-07:00 http://totalexperience.corante.com/archives/2007/11/19/confronting_the_authenticity_conundrum_a_review_of_authenticity_by_gilmore_and_pine.php Authenticity: What Consumers Really Want, by James Gilmore and Joseph Pine II, Harvard Business School Press, 2007 Authenticity is an ambitious volume by Jim Gilmore and Joe Pine, authors of the 1999 marketing classic, The Experience Economy: Work is... 72877@/home/corante/public_html/totalexperience/ Commentary 2007-11-19T00:56:59-07:00 http://totalexperience.corante.com/archives/2007/09/11/innovation_nation_the_oresund.php On Monday, I spent 15 hours in the air, the last seven aboard a Boeing 757 “Flying Cattle Car" (perhaps the worst aircraft ever foisted on the traveling public) with a malfunctioning entertainment system. What could compel me to... 72677@/home/corante/public_html/totalexperience/ 2007-09-11T17:20:20-07:00 http://totalexperience.corante.com/archives/2007/05/23/design_news_goes_gaga_over_boeings_new_787_but_whats_left_to_fill_er_up.php If you can't get enough juice about jet planes, then Design News special edition on Boeing's new 787 Dreamliner is right for you! Its a masterful collection of articles, interviews, photo albums, and videos -- enough to keep even... 72337@/home/corante/public_html/totalexperience/ Commentary 2007-05-23T18:13:51-07:00 http://totalexperience.corante.com/archives/2007/05/21/cooperhewitts_national_design_awards_for_2007_wheres_experience_design.php Cooper-Hewitt, the National Museum of Design at the Smithsonian Institution, has announced the National Design Awards for 2007. Without taking away anything from the wonderful designs and their designers, whom Cooper-Hewitt has justly honored, it's still rather amazing that... 72326@/home/corante/public_html/totalexperience/ Commentary 2007-05-21T16:42:14-07:00 http://totalexperience.corante.com/archives/2007/05/04/urgent_oil_crisis_world_without_oil_alternate_intheworld_reality_game_launches.php I received the following email today from Jane McGonigal, the reigning Queen of In-the-World Game-Based Experiences, now Game Designer at the Institute for the Future. It describes “World Without Oil,” a new alternative-reality game that responds to a very... 72283@/home/corante/public_html/totalexperience/ ED Education 2007-05-04T14:02:17-07:00 http://totalexperience.corante.com/archives/2007/04/22/at_one_popular_web_portal_customercentricity_trumps_crm.php An April 20 press release announcing the transformation of former web portal CRMGuru.com to CustomerThink.com is one more signal that customer centricity (i.e., design for experience) is fast becoming the defining factor in state-of-the-art marketing. According to portal founder... 72241@/home/corante/public_html/totalexperience/ ED Projects of Note 2007-04-22T13:28:40-07:00 http://totalexperience.corante.com/archives/2007/03/29/busy_times_we_propose_a_us_pavilion_for_the_shanghai_expo_while_nina_designs_operation_spy.php The last three weeks have been hectic, a perfect storm of convergent deadlines. Four projects that have been germinating more than six months (one of them, for two years), plus a couple consulting opportunities, finally erupted, ripping me away... 72171@/home/corante/public_html/totalexperience/ ED Projects of Note 2007-03-29T01:11:38-07:00 http://totalexperience.corante.com/archives/2007/03/16/more_on_my_search_for_cases_of_exemplary_experience_designs.php Earlier, I posted an invitation to readers, to make me aware of exemplary experience design projects for possible inclusion in my book-in-progress. I forgot to add an important category: • Pageants, Festivals, Rituals, and Spiritual Places and Experiences Please... 72132@/home/corante/public_html/totalexperience/ ED Projects of Note 2007-03-16T13:33:26-07:00 http://totalexperience.corante.com/archives/2007/03/15/worldly_realities_symbolic_fantasies_strange_maps_the_blog.php On my end of year list of recommended gift books about experience design, I included the fabulous Atlas of Experience, by Dutch cartographer-philosophers, Jean Klare and Louise van Swaaij. I thought it incomparable. But now it has friendly competition:... 72128@/home/corante/public_html/totalexperience/ ED Projects of Note 2007-03-15T14:57:16-07:00 http://totalexperience.corante.com/archives/2007/03/12/exemplary_cases_of_experience_design_your_suggestions_welcome.php As I wrote earlier, I'm working up a book about experience design -- also called, “designing for experience.” I met with my publisher and it looks like a go. As cases that can be featured in the book, I... 72115@/home/corante/public_html/totalexperience/ ED Projects of Note 2007-03-12T12:25:12-07:00 http://totalexperience.corante.com/archives/2007/03/07/the_givecreditwherecreditisdue_dept_kudos_to_the_us_passport_office_and_folgers_coffee.php Sometimes good experiences get taken for granted. Here are two projects that deserve commendation. The US Passport Office has issued a new passport dubbed the e-Passport. It's an unfortunate name, because it puts the focus on the passport's inclusion... 72104@/home/corante/public_html/totalexperience/ Commentary 2007-03-07T18:52:06-07:00 http://totalexperience.corante.com/archives/2007/01/10/tsa_and_securitypoint_medias_better_checkpoint_experience_capitalizes_on_fear.php Harry Shearer on “Le Show” (a highly recommended alternative radio program) brought to my attention the U.S. Transportation Security Administration's (TSA) plan to offer advertisers a chance to assault a captive audience -- travelers waiting to be screened for... 71592@/home/corante/public_html/totalexperience/ Commentary 2007-01-10T16:53:04-07:00 http://totalexperience.corante.com/archives/2006/11/26/ideo_extends_design_thinking_to_vacation_offerings.php IDEO has broken ground in service design with “ZEST,” a new vacation offering from Mahindra Holidays & Resorts Ltd., a Chennai, India-based membership-travel service featuring the Club Mahindra brand. A November 15, 2006, Club Mahindra press release describes ZEST... 69680@/home/corante/public_html/totalexperience/ ED Projects of Note 2006-11-26T16:58:52-07:00 http://totalexperience.corante.com/archives/2006/11/25/brc_adler_planetariums_shoot_for_the_moon_brc_founder_bob_roberts_awarded_thea_award_for_lifetime_achievement.php BRC Imagination Arts, a paragon among visual and experiential exhibition designers, has announced the opening of a new attraction at Chicago's Adler Planetarium, “Shoot for the Moon.” It's a rich experience that showcases BRC's new slogan, “Showmanship Meets Scholarship”TM.... 69664@/home/corante/public_html/totalexperience/ ED Projects of Note 2006-11-25T13:44:31-07:00