Corante

TOTAL EXPERIENCE explores designing for experience: its theory, its practice, and how designing for experiences affects us socially and in our personal lives.

CO-AUTHORS

  • Bob Jacobson
  • Paula Thornton
  • BOB JACOBSON is fascinated by the experience of experience. A planner and technologist, Bob has a Ph.D. in Urban Planning & Design from UCLA. He's been a policy researcher, technology CEO, science writer, and consultant. As a Fulbright Scholar, he studied cellular telephony's impacts on transborder communities in the Nordic Arctic Circle. Bob edited Information Design (MIT Press 2000) and is now writing a book on the theory and practice of creating edifying, transformative experiences.
    ( Archive | Contact Bob )
    CORANTE PAULA THORNTON says, "Understanding human behavior (economics), optimizing interactions (design) and facilitating conversations (markets), are the means to achieve strategic differentiation. This is the focus of our discipline. It is not a 'nice to have'‚ and is not, like documentation once was, an afterthought. It is the means by which to start a strategic discussion and the means by which to drive a tactical initiative. All design should be evidence-based."
    ( Archive | Contact Paula ) >
    EXPERIENCE DESIGN:
    THE METAVERSE....

    CALENDAR OF EXPERIENCE DESIGN EVENTS
    (Courtesy of Mark Vanderbeeken, Experientia SpA, Torino)

    Experience Design Websites
    Core 77 Website & Forum
    Business Week|Innovate
    InfoD: Understsanding by Design
    The Wayfinding Place
    Wayfinding Focus
    Design Addict
    L-ARCH (Landscape Architecture Mailing List)
    DUX 2007 Conference
    NetDiver.Net
    DesignBoom
    Digital Thread
    Archinect
    Enmeshed, Digital Arts & New Media
    Ludology (Game Playing Theory)
    Captology, Persuasive Computing
    Space and Culture
    Raskin Center for Humane Interfaces
    timet (acoustical design)
    Steve Portigal, Ethnographer
    Jane McGonigal's Avant Game
    Ted Wells' living : simple
    PingMag (Japan)

    Experience Design Blogs
    Adam Greenfield's Speedbird
    Experience Designer Network (Brian Alger)
    SmartSpace: Annotated Environments (Scott Smith)
    Don Norman
    Doors of Perception (John Thackara)
    Karl Long's Experience Curve
    Work•Play•Experience (Adam Lawrence)
    The David Report (David Carlson)
    Design & Emotion (Marco van Hout)
    Museum 2.0 (Nina Simon)
    B J Fogg
    Lorenzo Brusci (acoustics)
    Cool Town Studios
    FutureLab
    Steve Portigal
    Debbie Millman
    MIT Culture Convergence Consortium
    Luke Wroblewski, Functioning Form|Interface Design
    Adam Richardson
    Putting People First (Paul Vanderbeeken/Experientia
    Laws of Simplicity (John Maeda)
    Challis Hodge's UX Blog
    Anne Galloways's Purse Lips Square Jaw
    Bruno Giussani's Lunch over IP
    Jane McGonigal's Avant-Game The Future of Work

    Experience Design Podcasts
    Ted Wells' living : simple Podcast
    Design Matters Podcast, Debbie Millman
    Icon-o-Cast Podcast, Lunar Design

    Experience Design Firms and ED-Oriented Manufacturers
    Barry Howard Limited
    Hilary Cottam
    LRA Worldwide, Inc.
    BRC Imagination Arts
    Stone Mantel
    Experientia s.r.l
    Nokia
    Herman Miller
    Steelcase
    IDEO
    Cooper Interactive Design
    Gensler
    Doblin Group
    Fitch
    Fit Associates
    Jump
    Strategic Horizons LLC (Joe Pine & Jim Gilmore)
    Cheskin Fresh Perspectives

    Education and Advocacy
    Centre for Design Research, Northumbria University (UK)
    Center for Design Research, Stanford University
    International Institute of Information Design (IIID)
    Design Management Institute
    AIGA DUX
    Interaction Institute IVREA
    Design Research Institute (UK)
    UC Berkeley Center for Environmental Design Research
    History of Consciousness, UCSC
    Design News Magazine
    Society for Environmental Graphic Design (SEGD)
    Design Museum London
    Center for Sustainable Design
    Horizon Zero, Digital Arts+Culture in Canada
    Design Council UK
    First Monday

    Total Experience on Technorati
    Technorati Profile

    Get Camino!
    In the Pipeline: Don't miss Derek Lowe's excellent commentary on drug discovery and the pharma industry in general at In the Pipeline

    Total Experience

    « DUX 2007: A great conference, but fundamentally off the mark | Main | 'Fill 'er up!“ as a customer experience, or, How I Learned to Stop Worrying and Love Big Oil »

    November 8, 2007

    The (ever more painful) Dow of Experience, Redux

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    Posted by Bob Jacobson

    WA little over a year ago, I published an entry here, “The (ever more painful) Dow of Experience.” I was critical of the frequently recurring, almost unavoidable repetition of a rising Dow Jones index as a feel-good economic mantra. I wrote:



    We take reports of the Dow for granted. They flicker on tickers on during the TV networks' evening newcasts, on CNN, Fox, and Bloomberg, and are part and parcel of almost every radio station's news broadcasts. For a long time, the Dow's ups and downs were taken to be synonymous with the strength of the nation's economy, all boats rising and falling with the Dow. But investment income and wages have become disconnected, radically. A rising Dow no longer means good times for the working class (which comprises that 80 to 90 percent of the American people who do not receive substantial investment income). Each time Americans hear about the Dow's climb, it reminds them that things are getting worse for the majority in terms of falling purchasing power, rising household indebtness, and a general decline in their quality of life. The American Dream vies with a nightmare reality.

    I also wrote,

    According to critical theorists, people can indulge in hopeful thinking for only so long before their objective living conditions start to breed intolerable dissonance, dismay, and resentment. That's when societies experience dramatic tensions, often resulting in political upheaval and even revolution.

    Now things are different. Today, Federal Reserve chairman Ben Bernanke told Congress that the economy's rotten and that things are likely to get worse -- much worse -- before they get better. Gas prices will go up. Buying during the all-important Christmas season will go down. More banks will be in distress. More people will lose their homes and their jobs. (Yet, according to a report on public radio's Marketplace business-news show, investors in hedge funds -- the few individuals who are already the richest in our society, those who can afford multi-million-dollar investments -- are doing very well, better than ever before, some earning as much as 10% on their investments.) The last week has been hell for the Dow. But there's not a hint of domestic political upheaval, let alone revolution. People are in shock and denial rather than rebellious. Probably, because they have no past referents.

    What's the experience of living in a down economy? Most young adults never had the experience. What's the experience of living in a recession? Only the Boomers remember. What's the experience of living in a depression? I had to ask my Dad, who's in his 80s, to get an answer.

    The answer? Harsh. Very, very harsh.

    It's difficult for me to understand how people go about their day-to-day lives, minding the store, designing products, innovating ideas, going to conferences, chattering on the Web, watching their iPods and plasma TVs, making love, raising families, commuting to work and (via a corps of official spokespersons) reassuring themselves with forecasts of better times to come and better lives. Few, it seems, are preparing for the coming crisis -- crises -- in any substantial way, except perhaps for the survivalists, who don't look so stupid anymore. Oh yes, and the hedge fund investors, who are sharpening their claws in expectation of fresh meat, dining off the carcasses of dead and dying enterprises and their employees. It's not just an American problem, either, although for many reasons, the consequences of the crises are likely to be felt here first and foremost. It's a world problem. So who's working on preserving global stability? Certainly not the American government, which is out raising havoc and planning for more. Not the United Nations, already wracked and worn by a million demands on its limited resources. The people of the world? You and me?

    It's difficult also to escape the impression that we are wearing the sandals of the Romans just before the collapse of their Empire, only this time with universal repercussions. Religious and political mania will no doubt continue to manifest, more severely with time, before reason reasserts itself and solutions are proposed and implemented. So how do people get on? How do they deal with the sense of impending doom, now reinforced for them every time they hear the Dow -- this time, going down, down, down....

    How do we live with unremitting crisis, the social equivalent of psychological stress? What are its consequences, personally and collectively? Who's doing research on this most important aspect of our experience? As usual, there are far more questions than answers, though you'd hardly know it from all the smiling faces going places.

    (Image: Yahoo! Finance)

    Comments (1) + TrackBacks (0) | Category: Commentary | Events and Happenings


    COMMENTS

    1. Paula Thornton on November 20, 2007 11:56 AM writes...

    What's interesting is the impact this can/will have on 'community'. Craig's List will become ever more popular as the primary means of exchanging goods (people unloading things they don't need and saving money on things they do).

    At church, a group of women have redoubled their efforts to make sure they have sufficient stores of food. While the 'normal' indicators are going in different directions (causing analysts to conflict wildly in their predictions), the futures of food products has been steadily rising.

    With the remote possibility that food prices could triple in the next several months (check the size of most products...they're shrinking very subtly), many are focusing Christmas purchases on essentials.

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