Corante

TOTAL EXPERIENCE explores designing for experience: its theory, its practice, and how designing for experiences affects us socially and in our personal lives.

CO-AUTHORS

  • Bob Jacobson
  • Paula Thornton
  • BOB JACOBSON is fascinated by the experience of experience. A planner and technologist, Bob has a Ph.D. in Urban Planning & Design from UCLA. He's been a policy researcher, technology CEO, science writer, and consultant. As a Fulbright Scholar, he studied cellular telephony's impacts on transborder communities in the Nordic Arctic Circle. Bob edited Information Design (MIT Press 2000) and is now writing a book on the theory and practice of creating edifying, transformative experiences.
    ( Archive | Contact Bob )
    CORANTE PAULA THORNTON says, "Understanding human behavior (economics), optimizing interactions (design) and facilitating conversations (markets), are the means to achieve strategic differentiation. This is the focus of our discipline. It is not a 'nice to have'‚ and is not, like documentation once was, an afterthought. It is the means by which to start a strategic discussion and the means by which to drive a tactical initiative. All design should be evidence-based."
    ( Archive | Contact Paula ) >
    EXPERIENCE DESIGN:
    THE METAVERSE....

    CALENDAR OF EXPERIENCE DESIGN EVENTS
    (Courtesy of Mark Vanderbeeken, Experientia SpA, Torino)

    Experience Design Websites
    Core 77 Website & Forum
    Business Week|Innovate
    InfoD: Understsanding by Design
    The Wayfinding Place
    Wayfinding Focus
    Design Addict
    L-ARCH (Landscape Architecture Mailing List)
    DUX 2007 Conference
    NetDiver.Net
    DesignBoom
    Digital Thread
    Archinect
    Enmeshed, Digital Arts & New Media
    Ludology (Game Playing Theory)
    Captology, Persuasive Computing
    Space and Culture
    Raskin Center for Humane Interfaces
    timet (acoustical design)
    Steve Portigal, Ethnographer
    Jane McGonigal's Avant Game
    Ted Wells' living : simple
    PingMag (Japan)

    Experience Design Blogs
    Adam Greenfield's Speedbird
    Experience Designer Network (Brian Alger)
    SmartSpace: Annotated Environments (Scott Smith)
    Don Norman
    Doors of Perception (John Thackara)
    Karl Long's Experience Curve
    Work•Play•Experience (Adam Lawrence)
    The David Report (David Carlson)
    Design & Emotion (Marco van Hout)
    Museum 2.0 (Nina Simon)
    B J Fogg
    Lorenzo Brusci (acoustics)
    Cool Town Studios
    FutureLab
    Steve Portigal
    Debbie Millman
    MIT Culture Convergence Consortium
    Luke Wroblewski, Functioning Form|Interface Design
    Adam Richardson
    Putting People First (Paul Vanderbeeken/Experientia
    Laws of Simplicity (John Maeda)
    Challis Hodge's UX Blog
    Anne Galloways's Purse Lips Square Jaw
    Bruno Giussani's Lunch over IP
    Jane McGonigal's Avant-Game The Future of Work

    Experience Design Podcasts
    Ted Wells' living : simple Podcast
    Design Matters Podcast, Debbie Millman
    Icon-o-Cast Podcast, Lunar Design

    Experience Design Firms and ED-Oriented Manufacturers
    Barry Howard Limited
    Hilary Cottam
    LRA Worldwide, Inc.
    BRC Imagination Arts
    Stone Mantel
    Experientia s.r.l
    Nokia
    Herman Miller
    Steelcase
    IDEO
    Cooper Interactive Design
    Gensler
    Doblin Group
    Fitch
    Fit Associates
    Jump
    Strategic Horizons LLC (Joe Pine & Jim Gilmore)
    Cheskin Fresh Perspectives

    Education and Advocacy
    Centre for Design Research, Northumbria University (UK)
    Center for Design Research, Stanford University
    International Institute of Information Design (IIID)
    Design Management Institute
    AIGA DUX
    Interaction Institute IVREA
    Design Research Institute (UK)
    UC Berkeley Center for Environmental Design Research
    History of Consciousness, UCSC
    Design News Magazine
    Society for Environmental Graphic Design (SEGD)
    Design Museum London
    Center for Sustainable Design
    Horizon Zero, Digital Arts+Culture in Canada
    Design Council UK
    First Monday

    Total Experience on Technorati
    Technorati Profile

    Get Camino!
    In the Pipeline: Don't miss Derek Lowe's excellent commentary on drug discovery and the pharma industry in general at In the Pipeline

    Total Experience

    « When You Want Results... | Main | "I'm b-a-a-a-c-k!" »

    October 30, 2007

    A thoughtful personal reflection on a boring cultural recursion.

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    Posted by Bob Jacobson

    MoebiusAs a teenager and a young man, I was totally current on the theoretical and hypothetical aspects of existence and experience, as those were known in the 1960s and 1970s. I read books and listened to the newly available FM radio, partaking of high-falutin' “discourses” about beautiful phenomena: social change, collaborative problem solving, advertising, classical music and the Beatles, Zen and Taoism, being in the moment, social milieus, poetry, media, politics, environmentalism (very avant-garde), even Space Shuttles.

    Then, in the early 80s, I got sucked into the world of affairs. Government. Business. Research. Cable TV. The Internet. Cellular phones. HDTV. MBO, Six Sigma, and Co-Creation. Making money. Living large. I turned my truest loves, System Thinking and Media Theory, into instrumental chum to lure work my way. I had wandered off The Path and driven onto the Highway.

    A cliché: it's dangerous in the fast lane. Mostly, your childish wonder is at risk.

    Since resigning from my last startup in 2003, between episodes of consulting, I've had time to think broadly again. I've been able to revisit the high falutin' stuff again. Plus, today, besides knowledge found in books, there's the Internet. I've read quite a few websites, blogs, newsletters, and emails. I've watched my share of Fora.TV,, the yin and yang of online video. I've listened to my favorite media friend, the radio, again. And I realized: a whole, whole lot of what now's passed off as lofty new insights, intellect, and innovation, particularly in the fields I love -- among them, phenomenology, design, and media -- is really not very new at all. A lot of it boils down to that old saw, “The customer's always right,” in various permutations (co-creation, ethnography, customer experience design, etc., are some of the better known variations -- at least, those most chattered about).

    A friend of mine whose opinions I value confided during a one-on-one that he couldn't understand what I did. Maybe it's because what I do is what I've done before, not repackaged in new jargon in order to appear inventive and fresh. I create things. Themes, Ideas. Products. Services. Events. Organizations and companies to make them real. I hire people and I discharge managerial responsibilities, including building and leading teams, encouraging multilateral communication, and getting things done. That kind of boring stuff.

    But a lot of people don't do those things, or maybe they do them, too -- but mainly, they strive to reinvent the wheel. And you know, they do a good job of it. In universities, think tanks, research labs, and at professional retreats. The jargon, now “the buzz,” is sometimes deafening.

    I'm not speaking out of nostalgia. Each generation must refurbish the hoary chestnuts, the old wisdom, that's been passed down over the centuries and millennia. The cultural walls have to be repapered, lest there be no new excitement or romance that compels people to maintain our species' and its many cultures' oral and written traditions. But you know, this kind of reinvention is...well, it's boring, too. At least it is to me, but I suspect, also many others, young as well as more mature.

    Just once in my lifetime, I'm hoping to come across a thought that truly new, a new paradigm, a revelation or invention that changes things. Really changes how we see the universe and our place in it, or how we relate to one another, or how we act in the world to make it a better place. Just once would be sufficient. Barring that welcome but unlikely occurrence, I'm going to keep my own counsel and share it only with those who ask me to share.

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