Corante

TOTAL EXPERIENCE explores designing for experience: its theory, its practice, and how designing for experiences affects us socially and in our personal lives.

CO-AUTHORS

  • Bob Jacobson
  • Paula Thornton
  • BOB JACOBSON is fascinated by the experience of experience. A planner and technologist, Bob has a Ph.D. in Urban Planning & Design from UCLA. He's been a policy researcher, technology CEO, science writer, and consultant. As a Fulbright Scholar, he studied cellular telephony's impacts on transborder communities in the Nordic Arctic Circle. Bob edited Information Design (MIT Press 2000) and is now writing a book on the theory and practice of creating edifying, transformative experiences.
    ( Archive | Contact Bob )
    CORANTE PAULA THORNTON says, "Understanding human behavior (economics), optimizing interactions (design) and facilitating conversations (markets), are the means to achieve strategic differentiation. This is the focus of our discipline. It is not a 'nice to have'‚ and is not, like documentation once was, an afterthought. It is the means by which to start a strategic discussion and the means by which to drive a tactical initiative. All design should be evidence-based."
    ( Archive | Contact Paula ) >
    EXPERIENCE DESIGN:
    THE METAVERSE....

    CALENDAR OF EXPERIENCE DESIGN EVENTS
    (Courtesy of Mark Vanderbeeken, Experientia SpA, Torino)

    Experience Design Websites
    Core 77 Website & Forum
    Business Week|Innovate
    InfoD: Understsanding by Design
    The Wayfinding Place
    Wayfinding Focus
    Design Addict
    L-ARCH (Landscape Architecture Mailing List)
    DUX 2007 Conference
    NetDiver.Net
    DesignBoom
    Digital Thread
    Archinect
    Enmeshed, Digital Arts & New Media
    Ludology (Game Playing Theory)
    Captology, Persuasive Computing
    Space and Culture
    Raskin Center for Humane Interfaces
    timet (acoustical design)
    Steve Portigal, Ethnographer
    Jane McGonigal's Avant Game
    Ted Wells' living : simple
    PingMag (Japan)

    Experience Design Blogs
    Adam Greenfield's Speedbird
    Experience Designer Network (Brian Alger)
    SmartSpace: Annotated Environments (Scott Smith)
    Don Norman
    Doors of Perception (John Thackara)
    Karl Long's Experience Curve
    Work•Play•Experience (Adam Lawrence)
    The David Report (David Carlson)
    Design & Emotion (Marco van Hout)
    Museum 2.0 (Nina Simon)
    B J Fogg
    Lorenzo Brusci (acoustics)
    Cool Town Studios
    FutureLab
    Steve Portigal
    Debbie Millman
    MIT Culture Convergence Consortium
    Luke Wroblewski, Functioning Form|Interface Design
    Adam Richardson
    Putting People First (Paul Vanderbeeken/Experientia
    Laws of Simplicity (John Maeda)
    Challis Hodge's UX Blog
    Anne Galloways's Purse Lips Square Jaw
    Bruno Giussani's Lunch over IP
    Jane McGonigal's Avant-Game The Future of Work

    Experience Design Podcasts
    Ted Wells' living : simple Podcast
    Design Matters Podcast, Debbie Millman
    Icon-o-Cast Podcast, Lunar Design

    Experience Design Firms and ED-Oriented Manufacturers
    Barry Howard Limited
    Hilary Cottam
    LRA Worldwide, Inc.
    BRC Imagination Arts
    Stone Mantel
    Experientia s.r.l
    Nokia
    Herman Miller
    Steelcase
    IDEO
    Cooper Interactive Design
    Gensler
    Doblin Group
    Fitch
    Fit Associates
    Jump
    Strategic Horizons LLC (Joe Pine & Jim Gilmore)
    Cheskin Fresh Perspectives

    Education and Advocacy
    Centre for Design Research, Northumbria University (UK)
    Center for Design Research, Stanford University
    International Institute of Information Design (IIID)
    Design Management Institute
    AIGA DUX
    Interaction Institute IVREA
    Design Research Institute (UK)
    UC Berkeley Center for Environmental Design Research
    History of Consciousness, UCSC
    Design News Magazine
    Society for Environmental Graphic Design (SEGD)
    Design Museum London
    Center for Sustainable Design
    Horizon Zero, Digital Arts+Culture in Canada
    Design Council UK
    First Monday

    Total Experience on Technorati
    Technorati Profile

    Get Camino!
    In the Pipeline: Don't miss Derek Lowe's excellent commentary on drug discovery and the pharma industry in general at In the Pipeline

    Total Experience

    « Edward Castronova announces Ludium II, a Conference-Game on Virtual Worlds and Policy | Main | MySpace's “Cool New People” -- aren't »

    April 23, 2007

    The Experience of Homelessness

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    Posted by Bob Jacobson

     Hlla Rw Images Rw Rw0606 Images Lh3R060601You don't read about homelessness on the Web very much, and certainly not from the standpoint of the homeless. They don't have standing because they don't have access. They're simply absent. In the millions.

    As someone whom circumstances once came that-close to rendering homeless -- circumstances that could befall any of us -- I can tell you: it's a terrifying possibility. You realize that if you become homeless, not only will you not have a physical home, or any shelter at all, but you'll also completely lose your identity in the all-encompassing virtual world that is the Internet, a consequence devastating to those of us who've spent a good part of our lives online, in social networks and virtual communities. You'll become a non-person. [Please read the Comment below the fold by Johnny Allen Shaw for an antidote: Shaw, a homeless person, has filmed his experiences and posted them to Indie Flix and YouTube, and made the film available for purchase.]

    Marx called the homeless and those without paying work “the reserve army of the unemployed,” a phenomenon socially manufactured to scare workers into compliant, silent wage slavery. One slip, one outburst, and you'll join its ranks -- a very disadvantageous position in modern capitalist society. In the US, homelessness received its most decisive recent impetus from Reagan's anti-social policies and now it's an endemic, also epidemic condition of American life. (Sorry, he's not one of America's great Presidents in my book.) Next on the list to go: millions of holders of sub-prime mortgages about to be foreclosed.

    I was reminded of the absence of the homeless on the Internet by a couple of audio articles on today's broadcast of the Pacfica Radio News.

    The first article described the recent anti-homeless legislation adopted by Las Vegas and Orlando, municipalities that criminally defy every law of sustainability, outlawing the distribution of food to the homeless. Can you imagine the gall of these environmental travesties and their political leaders preventing people from eating? Here, in the United States, where the Constitution begins reciting every individual's right to “life, liberty, and the pursuit of happiness”? While the Congress -- forget President Bush -- worries about the plight of Iraqis and the still-comfortable American middle-class, right here at home, people are being denied food (and shelter) simply because they're unable to afford a residence. What's wrong with this picture?

    Indicative of Las Vegans' care-free -- or shall we say, uncaring? -- attitude, in April they overwhelmingly reelected as mayor Oscar Goodman whom the Guardian newspaper describes as “a former mob lawyer and self-proclaimed 'happiest mayor in the world,''' whose top priority is yet-more upscale, downtown development; and elected to the city council a barber over an advocate for the homeless. Welcome to America's Fastest-Growing City.

    The second article, more hopeful, described an attempt by Oregonians to simulate poverty, ”The Food Stamp Challenge.“ The Food Stamp Challenge is intended to help Oregonians share the experience of starvation, partner of homelessness. The intended result is heightened consciousness about the plight of homeless Americans, resulting in action in their behalf. This week, Oregon Governor Ted Kulongski and his wife, among others, will live on a typical food-stamp allowance -- often all the homeless have to live on -- of $42 for the two of them, for the week: about $3 a day. (Two burgers at McDonald's, plus tax.) Of course, as researchers who've posed as the homeless have found out, it's just not the same when you know that your condemnation to society's lowest rung is artificial and that you can resume a more privileged station whenever you like. Still, Oregonians and their political leaders are to be commended for trying to share the experience, which is more than you can say for the 99.9% of Americans who prefer to look the other way.

    The federal Department of Housing and Urban Development (HUD) maintains a website for the homeless, but it's a pathetic non-effort that basically hands off responsibility for care to whomever the homeless -- presuming a homeless person can access the website -- to a variety of local agencies and charities, for whom the HUD generously provides links. A better source of information and assistance is the National Coalition for the Homeless, whose purpose is to do something about homelessness by raising public consciousness and working for policies that hopefully will one day elevate America to the status of Burundi, where the homeless are taken better care than they are here, in the world's self-proclaimed human-rights leader. For the homeless themselves, Homes for the Homeless provides more immediate assistance.

    Grapes Of WrathIn my own hometown, Santa Monica -- one of the wealthiest communities in Los Angeles County, which comic Harry Shearer has labeled ”The Home of the Homeless“ -- the City is doing its best to mitigate homelessness with social services; but its more frequent response is simply to have them ”move on.“ Shades of Grapes of Wrath, which premiered 75 years ago.

    Homelessness afflicts millions of Americans and most despicably, their children -- our children. It's one experience no one ever will claim to have designed, nor hope to encounter. But others will.

    (Headline Image from Scholastic, ”Homeless in America“)

    Comments (5) + TrackBacks (0) | Category: Commentary


    COMMENTS

    1. David Lee King on April 23, 2007 6:40 PM writes...

    Actually, quite a few homeless access the web via the local public library. Homeless people even maintain blogs and email this way.

    Permalink to Comment

    2. Bob Jacobson on April 24, 2007 4:52 PM writes...

    Yes, some do, David, but most do not. Idealizing the libraries as information portals for the homeless merely shifts the locus of responsibility and care, deflecting it from the rest of us. In fact, libraries are struggling with how to deal with the homeless, who more often use libraries as the only available daytime shelter rather than to access the Internet -- and in the process, through no fault of their own, thoroughly upset the library experience. A recent article on AlterNet, "America Gone Wrong: A Slashed Safety Net Turns Libraries into Homeless Shelters," by retired Salt Lake City librarian Chip Ward, graphically describes the incredible stress that homeless "patrons" are placing on librarians, other patrons, and library service. Here's a quote:

    "In bad weather -- hot, cold, or wet -- most of the homeless have nowhere to go but public places. The local shelters push them out onto the streets at six in the morning and, even when the weather is good, they are already lining up by nine, when the library opens, because they want to sit down and recover from the chilly dawn or use the restrooms. Fast-food restaurants, hotel lobbies, office foyers, shopping malls, and other privately owned businesses and properties do not tolerate their presence for long.

    "Public libraries, on the other hand, are open and accessible, tolerant, even inviting and entertaining places for them to seek refuge from a world that will not abide their often disheveled and odorous presentation, their odd and sometimes obnoxious behaviors, and the awkward challenges they present to those who encounter them.

    "Although the public may not have caught on, ask any urban library administrator in the nation where the chronically homeless go during the day and he or she will tell you about the struggles of America's public librarians to cope with their unwanted and unappreciated role as the daytime guardians of the down and out. In our public libraries, the outcasts are inside."

    Ward's testimony offers disturbing evidence that libraries, as the public shelter of last resort, get little support in their new role as protectors of the least among us. To suggest that libraries help the homeless by offering access to the Internet overstates their value as information providers and understates everything else that the libraries have to do just to maintain order, fulfill their societal mandate, and dispense a little love and caring while the rest of America blithely goes on its merry way.

    Permalink to Comment

    3. Johnny Allen Shaw on May 1, 2007 8:27 AM writes...

    My name's Johnny Allen Shaw. I made a movie while homeless in Berkeley, CA, USA from 2005-2006.

    People like it. Its on the shelves at our big record stores and is available on IndieFlix.com.

    I'm still homeless, but the movie is picking up and leading me on.

    Recently, I was on the cover of the East Bay Express.

    The trailer for "MBFHBM" is on YouTube.

    My website is
    http://www.freewebs.com/transitionsvideo/
    .

    Read my first review.

    To order ($10), visit this page on IndieFlix.

    Thanks,

    Johnny Allen Shaw
    CEO and ED
    Transitions Video

    Permalink to Comment

    4. Amy Marshall on May 9, 2007 8:19 AM writes...

    This is a fantastic article. I was listening to a show the other day about how librarians struggle with the homeless camping out all day in libraries, which made me realize how awful it is that when homeless, it's not just about a place to sleep but also about a place to be in daylight...

    This post is timely. A project for our town (Charlottesville, VA, fairly liberal and prosperous) is a local podcast on poverty. It interviews people who work with the homeless as well as the homeless themselves - an amazing series you might find of interest: http://www.voicesofpoverty.org/.

    Thanks for this illuminating and distressing post.

    Permalink to Comment

    5. Dave R. on July 18, 2007 10:34 PM writes...

    I just thought you should know that CHI 2008 is having a student design competition focusing on the homeless.

    http://www.chi2008.org/student_design_competition.html

    It should be a really interesting project, but getting HSC approval to do ethnography and other user research is going to be a nightmare.

    Permalink to Comment

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