TOTAL EXPERIENCE explores designing for experience: its theory, its practice, and how designing for experiences affects us socially and in our personal lives.
BOB JACOBSON is fascinated by the experience of experience. A planner and technologist, Bob has a Ph.D. in Urban Planning & Design from UCLA. He's been a policy researcher, technology CEO, science writer, and consultant. As a Fulbright Scholar, he studied cellular telephony's impacts on transborder communities in the Nordic Arctic Circle. Bob edited Information Design (MIT Press 2000) and is now writing a book on the theory and practice of creating edifying, transformative experiences.
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PAULA THORNTON says, "Understanding human behavior (economics), optimizing interactions (design) and facilitating conversations (markets), are the means to achieve strategic differentiation. This is the focus of our discipline. It is not a 'nice to have'‚ and is not, like documentation once was, an afterthought. It is the means by which to start a strategic discussion and the means by which to drive a tactical initiative. All design should be evidence-based."
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When I posted my HDTV comments earlier this week, I'd forgotten that I'd previously shared my dilemma of finding the right HDTV equipment. In that post I noted the opportunity to bypass programming schedules and avoid the necessity to store programming yourself, but to rely on the source for the programming.
Of significant note is this quote from the Director-General: "Quite quickly we expect many more households to adopt a range of solutions for moving media from PC to TV and vice versa and from fixed devices to mobile ones and back again."
I'm ready for it...
Footnote: It's obvious from additional comments why we can find some of our best practitioners coming out of this organization. We'd all love to work in an environment where at the highest levels this was the focus of the work:
This picture of a possible on demand future is part of a bigger story – which is the BBC's response to what is often referred to as Web 2.0.
The second chapter in the web's history requires other changes from the BBC: a much greater focus on content management and supported metadata to allow for sophisticated search and navigation, a shift of gravity from text towards rich audio-visual content across the piece, an engagement with user-generated content, user-recommendation and personalisation which goes beyond anything I've touched upon this evening.
And it requires a different kind of BBC
To our colleagues at the BBC, don't let us get in your way...