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TOTAL EXPERIENCE explores designing for experience: its theory, its practice, and how designing for experiences affects us socially and in our personal lives.

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  • Bob Jacobson
  • Paula Thornton
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About Your Authors
CORANTE BOB JACOBSON is fascinated by the experience of experience. A planner and technologist, Bob has a Ph.D. in Urban Planning & Design from UCLA. He's been a policy researcher, technology CEO, science writer, and consultant. As a Fulbright Scholar, he studied cellular telephony's impacts on transborder communities in the Nordic Arctic Circle. Bob edited Information Design (MIT Press 2000) and is now writing a book on the theory and practice of creating edifying, transformative experiences.
( Archive | Contact Bob )
CORANTE PAULA THORNTON says, "Understanding human behavior and designing interactions for human expectations are the means to achieve strategic differentiation. This is the focus of our discipline. It is not a Œnice to have‚ and is not, like documentation once was, an afterthought. It is the means by which to start a strategic discussion and the means by which to drive a tactical initiative. All design should be evidence-based."
( Archive | Contact Paula ) >
EXPERIENCE DESIGN:
THE METAVERSE....

CALENDAR OF EXPERIENCE DESIGN EVENTS
(Courtesy of Mark Vanderbeeken, Experientia SpA, Torino)

Experience Design Websites
Core 77 Website & Forum
Business Week|Innovate
InfoD: Understsanding by Design
The Wayfinding Place
Wayfinding Focus
Design Addict
L-ARCH (Landscape Architecture Mailing List)
DUX 2007 Conference
NetDiver.Net
DesignBoom
Digital Thread
Archinect
Enmeshed, Digital Arts & New Media
Ludology (Game Playing Theory)
Captology, Persuasive Computing
Space and Culture
Raskin Center for Humane Interfaces
timet (acoustical design)
Steve Portigal, Ethnographer
Jane McGonigal's Avant Game
Ted Wells' living : simple
PingMag (Japan)

Experience Design Blogs
Adam Greenfield's Speedbird
Experience Designer Network (Brian Alger)
SmartSpace: Annotated Environments (Scott Smith)
Don Norman
Doors of Perception (John Thackara)
Karl Long's Experience Curve
Work•Play•Experience (Adam Lawrence)
The David Report (David Carlson)
Design & Emotion (Marco van Hout)
Museum 2.0 (Nina Simon)
B J Fogg
Lorenzo Brusci (acoustics)
Cool Town Studios
FutureLab
Steve Portigal
Debbie Millman
MIT Culture Convergence Consortium
Luke Wroblewski, Functioning Form|Interface Design
Adam Richardson
Putting People First (Paul Vanderbeeken/Experientia
Laws of Simplicity (John Maeda)
Challis Hodge's UX Blog
Anne Galloways's Purse Lips Square Jaw
Bruno Giussani's Lunch over IP
Jane McGonigal's Avant-Game The Future of Work

Experience Design Podcasts
Ted Wells' living : simple Podcast
Design Matters Podcast, Debbie Millman
Icon-o-Cast Podcast, Lunar Design

Experience Design Firms and ED-Oriented Manufacturers
Barry Howard Limited
Hilary Cottam
LRA Worldwide, Inc.
BRC Imagination Arts
Stone Mantel
Experientia s.r.l
Nokia
Herman Miller
Steelcase
IDEO
Cooper Interactive Design
Gensler
Doblin Group
Fitch
Fit Associates
Jump
Strategic Horizons LLC (Joe Pine & Jim Gilmore)
Cheskin Fresh Perspectives

Education and Advocacy
Centre for Design Research, Northumbria University (UK)
Center for Design Research, Stanford University
International Institute of Information Design (IIID)
Design Management Institute
AIGA DUX
Interaction Institute IVREA
Design Research Institute (UK)
UC Berkeley Center for Environmental Design Research
History of Consciousness, UCSC
Design News Magazine
Society for Environmental Graphic Design (SEGD)
Design Museum London
Center for Sustainable Design
Horizon Zero, Digital Arts+Culture in Canada
Design Council UK
First Monday

Total Experience on Technorati
Technorati Profile

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Total Experience

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September 19, 2006

Video Democracy Online: Once a Reality, Soon a Dream

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Posted by Bob Jacobson

Logo Tagline SmWho hasn't heard of YouTube by now? It's a Web-based video scrapbook cum social network that features thousands, perhaps by now millions of videos submitted by professional producers and marketers, aspiring actors and musicians, parents and children, and the family dog. Many are original, most probably contain copyrighted material. This week it was revealed that while Universal pictures has threatened to sue YouTube for copyright infringement, other leading movie and TV distributors, including Warner, will be offering their properties on YouTube for playing, sale, and incorporation into mashed-up derivative products. Even the Bush Administration is posting ... anti-drug videos. YouTube is the largest of the Web's video scrapbooks, but it's got plenty of company, ranging from iTunes to Atom Films to AOL to Yahoo! 9 to Google Video and more.

Obviously, there's a sea change happening in the way Internet users are accessing their media. Or is there? I'm not so sure.

Frontcover1Nr5I was a participant in the Public Access Movement of the late 60s and early 70s (chronicled in its irregular journal, Radical Software, archived online). Its basis was the belief, based on various strands of critical communication theory, that via the media, we know our world -- and to the extent that the media are free for any point of view to be expressed, our individual and collective knowledge of the world, and our ability to act in it, is enhanced. Unable to penetrate the television establishment, public-access media activists used the first portable video cameras -- Sony Portapaks and Hitachi hand-helds, recording on narrow-gauge videotape -- to document local people, places, and events, hoping to distribute them over then burgeoning cable TV networks. The Movement's purpose was the democratization of the media, beginning with cable TV, which appeared vulnerable to local pressure. Most of the time, however, Movement “productions” showed mainly offline, in lofts and warehouses, not on cable. Cable operators fiercely defended their “right” to restrict access to their networks, especially those who wouldn't pay for the privilege. Over time, their position softened thanks to federal, state, and local regulation that opened a few channels to public producers. But not in time to save the Movement. Without broad public awareness or support, it evaporated. Many activists went on to careers in the media, but most, I suspect, couldn't bear to abet America's Funniest Home Videos posing as the legacy of public access.

Given my background, you'd think I'd be head over heels about the success of YouTube et al. Doesn't it signal the triumph of media democratization after all? Hardly. For several reasons, I remain skeptical and even concerned about the future of media on the Internet. These factors are, in serial order:

21. Video publishing is a fad, visual “long-tailism.” Yes, millions are publishing video content on the net. Some is original, most is not. Some is exquisite (so far as can be told from a three-inch image on a four-inch window on a 15“ screen). Most is not. Some is funny, most is banal. What are the motivations of those who publish the ”most“ stuff? Novelty is a leading cause. They do it because it can be done. Rank self-promotion is another. There are those who use the Internet for artistic expression, though art per se will only come off well when Apple's mythical iTV or some other device for easily sending video from the computer to the TV becomes available. Probably millions of parents are using YouTube like they used their wallets in the past, or Flickr more recently, to show off their kids. Kids are using it to show off their vacations, friends, really good rock shows, and the family dog. (We won't talk about the soft porn that consumes petabits of bandwidth.)

Wow. That's a lot of video. Try plowing through it sometime for something truly informative or edifying, or exceptionally entertaining, and you'll realize just how much. One's only recourse are the recommendations of colleagues, friends, and family, who -- according to the network Power Laws, first enunciated by Clay Shirky right here on Corante.com -- are drawn to that which is already best known. Blogs are still going strong even though only a fraction of a fraction ever have a readership, so maybe video publishing could continue indefinitely as the global community's video scrapbook and broadsheet. Probably not. We may never find out, because other forces are at work.

Images-12. Multitasking leads to the demise of attention. Recent research indicates that the more individuals multitask -- the more things they try to accomplish simultaneously -- the less able they are to focus their attention. Follow-up tests and surveys almost always indicate reduced awareness and memory of experiences had while in a multitasking situation, compared to the results when individuals attend to only one thing at a time. Implicit in this diminution of experience is finding joy in it. I don't mean momentary hah-hah, as when the guy juggles balls to Jimi Hendrix, or a soccer match in Manchester makes it to the Little Screen. I mean something that would bring one back repeatedly, not just to the production, but to the genre of production. Call me old school, but I see a lot of fall-off as people grok that more video doesn't necessarily mean better video, or even good video. It's just video, probably better when seen without an iPod impairing one's hearing, the cellphone urgently texting, and business or school homework -- homeWORK? -- waiting to be done. Unless we're evolving into homo mediocritus.

3. Professionalization of the medium. As a result of the aforementioned banality of most online video, professionals are stepping in in hopes of elevating themselves and their work above the fray. I enjoy many of the shorts on Atom Films. The ones I like best are produced by professionals, ad agencies, indie producers, and similarly skilled individuals. The computer monitor doesn't do their work justice, but at least it can be seen. Gradually, it's noticed. Over time, word gets out. The Power Laws kick in. In no time we have a cadre of media producers, larger than the one that serves broadcast and cable, but vastly smaller than the total audience of publishers who are now blasting the numbers -- postings and pageviews -- into the stratosphere. Video viewing is Newtonian, not quantum: what goes up must come down. The other consequence of professionalization is that real money starts to get necessary as the ambitions of producers and artists is fueled by the celebrity of public attention. Can Procter & Gamble, Chevron, and Target be far behind?

Itv2005 44. Invasion of the corporations. BMW pioneered major-corporation videos online, first with excellent 3D product graphics, then with engaging short stories featuring Beemers for sale (now beamed straight to your iPod as "vodcasts"). Amazon.com now hosts features with big name stars and full production quality. Little by little, branded novellas are showing up on proprietary websites and on the scrapbook sites. As is said in Hollywood, money talks, everything else walks. YouTube is furiously cutting deals with big distributors in anticipation of an IPO. (YouTube as a public company? More like TheirTube.) Apple can't get enough high-quality product from Disney to fill the l iTunes Store, so it's after big money too, this time from its customers, to pay for the best. What remains to be seen is which corps win and which lose in the new ratings game.

5. The total valorization of online visual experience. Not wanting to play Cassandra more than I already have, I was reluctant to include Reason 5. But it's the honest truth. With the rise of total monitoring comes total marketing and in its wake, total merchandising. The end of Net Neutrality as a policy option, the edict of a Republican Congress hypocritically for the little guy (”having it out for the little guy“ is more like it), means that additional, invisible infrastructural pressures will soon be brought to bear on those who produce and distribute the most video content, raising its price. Within the decade, virtually everything online that's truly watchable -- pleasurable, memorable, edifying, and attractive -- will have a price (extracted in dollars and cents or time spent dully watching mandatory ads). That price will go up, and up, and up, reducing the amount of time people spend watching, in the same way the rising price of oil is gradually constricting commuting and leisure driving alike.

ImagesSo, sorry: no democratization of media this time around. It shouldn't be a surprise. Each time a new medium struts onto the proscenium, the hopeful audience shouts ”Freedom!“, ”Democratic communications!“, and ”Information just wants to be free!“ For a little while, it is. But as happened before with the printing press, photography, radio, TV, and cable, over time the numbers of content producers and controllers of distribution ceases to be proportionate to the volume of material available over the medium. I'm not saying this is wrong or conspiratorial, though the hegemonists do do their darnedest to preserve their advantages. It's just human nature. Only, this is about more than human nature. It's about messing with the media by which most of us come to know the world and our place in it, and to learn from others what their places are. When organic, democratic expression ceases to be free, what we're left with is paid expression. And paid expression...well, you get what whoever pays for it wants it to be. The new media is the old media. Good night, and good luck.

Comments (2) + TrackBacks (0) | Category: Commentary | Experience Design & Technology | Odds and Ends: Random Observations


COMMENTS

1. Ellen on September 20, 2006 9:04 AM writes...

Bob, you make some worthwhile, though well-trodden, points here: the inevitable commercialization of what for now feels young and exciting.

But sometimes it feels like everything you post on this site reinforces how you simply don't *get* the changes that are happening. You miss the appeal and value of things like MySpace and YouTube because you are, to put it bluntly, old.

You are NOT the users (or even developers) of these services, you do NOT have those users motivations, needs, perspectives, or desires. Your politics are mostly based on events and behaviors that happened, what, 20 or 30 years ago? You still think in stark terms of "the little guy" and "the corporation" even as many teenagers don't perceive the same tension between them. Values like "professionalism" and even "bringing viewers back repeatedly" don't have the same relevence they once did. You don't need repeat viewers ("subscribers") to have an impact anymore.

While I don't want to discredit the voice of experience, I feel like too much of what you write is simply: "back in my day, we did it right" or "you kids get off my (interactive) lawn."

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2. Bob Jacobson on September 21, 2006 8:13 AM writes...

Dear Ellen,

That is so unhip. I "get" the appeal of MySpace and YouTube. It's exactly that desire to be part of a community and to speak one's mind that I champion and which I see under attack. Your naivete is charming, but your boosterism is misplaced and your pollyannish attitude is ... pollyannish.

I don't hold out the past as a Golden Age. Except that history repeats itself, who cares? I care about the world we're making now -- and it's no piece of cake.

Sure, Ellen, there are a lot of iPods out there and everyone has a MySpace page (though few actually connect) and a video on YouTube (maybe seen once or twice). Forgive me for not trumpeting this as progress. For me, free speech means more than being able to babble: it's about being able to tell meaningful stories and for others to listen, respond, and act on them. That's not happening much, except commercially.

Your agist cant is ancient. It's a type of ad hominem attack that uses chronological age (although you don't know my age) rather than personal association to discredit a point of view. Ellen, people of all ages can be cool and active in the world, just as they can be boring, witless, and passive. I thought that was obvious by now.

I have no idea how old you are and seriously do not care. It wouldn't make your "argument" more compelling, one way or the other.

In fact, I do develop online recreations and social networks, and I advise others who do. None of us offer or tolerate in our work, which is based on objective reality, gross generalizations about age, relationships, politics, etc. And if you think that "bringing viewers back repeatedly" isn't relevant, you'd best find employment in another field. -- Bob

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