TOTAL EXPERIENCE explores designing for experience: its theory, its practice, and how designing for experiences affects us socially and in our personal lives.
BOB JACOBSON is fascinated by the experience of experience. A planner and technologist, Bob has a Ph.D. in Urban Planning & Design from UCLA. He's been a policy researcher, technology CEO, science writer, and consultant. As a Fulbright Scholar, he studied cellular telephony's impacts on transborder communities in the Nordic Arctic Circle. Bob edited Information Design (MIT Press 2000) and is now writing a book on the theory and practice of creating edifying, transformative experiences.
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PAULA THORNTON says, "Understanding human behavior (economics), optimizing interactions (design) and facilitating conversations (markets), are the means to achieve strategic differentiation. This is the focus of our discipline. It is not a 'nice to have'‚ and is not, like documentation once was, an afterthought. It is the means by which to start a strategic discussion and the means by which to drive a tactical initiative. All design should be evidence-based."
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With lots of good intentions, I've resigned myself to simply share important stuff as I come across it rather than waiting to find the time to comment on it (as illustrated by the many half-written pieces that sit on my desktop).
I've mentioned repeatedly (on many different 'channels') the importance of economic concepts to our work. If I wasn't able to convince you before, perhaps these will add another perspective. Check out two important pieces: A Perspective on Economics and Psychology and Behavioral Economics: Reunifying Psychology and Economics. [Step gingerly around the highly-academic voice of these pieces.]
The only commentary I'd want to add is that the flavor of the pieces are still very 'large market, classic economics' in nature. See if you can transpose the concepts to markets of one and individual choice. And lastly, anyone who questions the validity of 'rationality' in behaviors doesn't understand the true meaning of rationality -- it's contextual. The real value to us as practitioners is to figure out what makes certain behaviors 'rational' to those who engage in them. Those values and/or motivators are the hues that define the paint of our designs.