Corante

TOTAL EXPERIENCE explores designing for experience: its theory, its practice, and how designing for experiences affects us socially and in our personal lives.

CO-AUTHORS

  • Bob Jacobson
  • Paula Thornton
  • BOB JACOBSON is fascinated by the experience of experience. A planner and technologist, Bob has a Ph.D. in Urban Planning & Design from UCLA. He's been a policy researcher, technology CEO, science writer, and consultant. As a Fulbright Scholar, he studied cellular telephony's impacts on transborder communities in the Nordic Arctic Circle. Bob edited Information Design (MIT Press 2000) and is now writing a book on the theory and practice of creating edifying, transformative experiences.
    ( Archive | Contact Bob )
    CORANTE PAULA THORNTON says, "Understanding human behavior (economics), optimizing interactions (design) and facilitating conversations (markets), are the means to achieve strategic differentiation. This is the focus of our discipline. It is not a 'nice to have'‚ and is not, like documentation once was, an afterthought. It is the means by which to start a strategic discussion and the means by which to drive a tactical initiative. All design should be evidence-based."
    ( Archive | Contact Paula ) >
    EXPERIENCE DESIGN:
    THE METAVERSE....

    CALENDAR OF EXPERIENCE DESIGN EVENTS
    (Courtesy of Mark Vanderbeeken, Experientia SpA, Torino)

    Experience Design Websites
    Core 77 Website & Forum
    Business Week|Innovate
    InfoD: Understsanding by Design
    The Wayfinding Place
    Wayfinding Focus
    Design Addict
    L-ARCH (Landscape Architecture Mailing List)
    DUX 2007 Conference
    NetDiver.Net
    DesignBoom
    Digital Thread
    Archinect
    Enmeshed, Digital Arts & New Media
    Ludology (Game Playing Theory)
    Captology, Persuasive Computing
    Space and Culture
    Raskin Center for Humane Interfaces
    timet (acoustical design)
    Steve Portigal, Ethnographer
    Jane McGonigal's Avant Game
    Ted Wells' living : simple
    PingMag (Japan)

    Experience Design Blogs
    Adam Greenfield's Speedbird
    Experience Designer Network (Brian Alger)
    SmartSpace: Annotated Environments (Scott Smith)
    Don Norman
    Doors of Perception (John Thackara)
    Karl Long's Experience Curve
    Work•Play•Experience (Adam Lawrence)
    The David Report (David Carlson)
    Design & Emotion (Marco van Hout)
    Museum 2.0 (Nina Simon)
    B J Fogg
    Lorenzo Brusci (acoustics)
    Cool Town Studios
    FutureLab
    Steve Portigal
    Debbie Millman
    MIT Culture Convergence Consortium
    Luke Wroblewski, Functioning Form|Interface Design
    Adam Richardson
    Putting People First (Paul Vanderbeeken/Experientia
    Laws of Simplicity (John Maeda)
    Challis Hodge's UX Blog
    Anne Galloways's Purse Lips Square Jaw
    Bruno Giussani's Lunch over IP
    Jane McGonigal's Avant-Game The Future of Work

    Experience Design Podcasts
    Ted Wells' living : simple Podcast
    Design Matters Podcast, Debbie Millman
    Icon-o-Cast Podcast, Lunar Design

    Experience Design Firms and ED-Oriented Manufacturers
    Barry Howard Limited
    Hilary Cottam
    LRA Worldwide, Inc.
    BRC Imagination Arts
    Stone Mantel
    Experientia s.r.l
    Nokia
    Herman Miller
    Steelcase
    IDEO
    Cooper Interactive Design
    Gensler
    Doblin Group
    Fitch
    Fit Associates
    Jump
    Strategic Horizons LLC (Joe Pine & Jim Gilmore)
    Cheskin Fresh Perspectives

    Education and Advocacy
    Centre for Design Research, Northumbria University (UK)
    Center for Design Research, Stanford University
    International Institute of Information Design (IIID)
    Design Management Institute
    AIGA DUX
    Interaction Institute IVREA
    Design Research Institute (UK)
    UC Berkeley Center for Environmental Design Research
    History of Consciousness, UCSC
    Design News Magazine
    Society for Environmental Graphic Design (SEGD)
    Design Museum London
    Center for Sustainable Design
    Horizon Zero, Digital Arts+Culture in Canada
    Design Council UK
    First Monday

    Total Experience on Technorati
    Technorati Profile

    Get Camino!
    In the Pipeline: Don't miss Derek Lowe's excellent commentary on drug discovery and the pharma industry in general at In the Pipeline

    Total Experience

    « Attracting Existing Energy | Main | Survival Mode »

    August 7, 2005

    Rethinking Skyways and Tunnels

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    Posted by Paula Thornton

    Our buddy, MarK Hurst (of Good Experience fame), recently shared a link to a New York Times article, "Rethinking Skyways and Tunnels" (requires registration).
    NYT_home_banner.gif
    Based on my own experiences with Skywalks, in particular, I take issue with the conclusions drawn from the article. Or, I choose to point out that this is a far more complex economic exchange of tradeoffs such that the 'reasons' for decline in cities with these structures is not necessarily the result of the structures. Indeed, how much 'more personable' is a street-level sidewalk rather than either skyway or a tunnel, especially in extreme weather. Do you find your interactions more frequent with people on the street than in a similar walkway suspended or depressed? Are you looking for interactions or trying to just get somewhere?

    In fact, looking at the simple distinctions between pathways in this way makes the whole premise absurd. Does that not mean that cities that built such structures are not having economic issues? Not at all -- they are. But to make an assumption that they can tie the problems to the 'mode' of pedestrianism is taking a quantum leap.

    Here's my experience. I grew up in Spokane, Washington. I recall that at least in my immediate neighborhood (which were not 'city' streets), once the snow got packed down in the streets, they'd be frozen just like that for months. After the plows would come through and scrape some of the tops smooth, we'd go out with our ice skates in the streets. This is not an environment where you'd necessarily relish hitting the streets during your lunch hour. Nearly every lunch hour I had that I went 'out', when working at a retail establishment downtown, was spent rushing through the skybridges.

    Spokane Skywalk.jpg Touted as the second largest sytem of skywalks in the nation, the city tries to capitalize on the skywalks for the purpose they best serve, and they work to optimize the street level with 'other' types of activities. From the city's own planning document:"The purpose of Spokane's skywalk system is to facilitate pedestrian. movement within
    the core and downtown shopping area."

    How did they effect retail? It caused an opportunity to create the "Sky Mall". Did this change the face of the street make-up? Not really. Most of the stuff on the street was either multi-story department stores, which you passed through on your path, or were non-retail (as in 'shopping') entities, like banks. It did mean that the typical first-floor cosmetics and shoes, etc. were either moved or 'split' to the sky-floor. But most of those retailers are now long gone -- but not because of the sky system.

    wynn.bmp A couple of years ago I accompanied my husband to Las Vegas. The trip suddenly turned into an experience design research project. Sky-level retailing is 'huge' there for one reason -- it's directly in the path of creating open-air cross-walks across traffic (removing the pedestrian element from an already congested intersection. But Steve Wynn, in his design brilliance, makes sure that the pedestrian has to pass several stores just to round the corner to get to the next cross-over.

    I don't see the element of where you move the pedestrian to be an issue. I see the issue as being one of capitalizing on where the pedestrian is. Tearning down the skybridges and tunnels will not 'fix' a bad design. I think we just need more Steve Wynns in these cities to help them with their understanding of optimizing the human experience.

    And sometimes the skywalk can enhance an experience in ways that nothing else can -- thus the glass skywalk that will cross the Grand Canyon. (see also)

    Dallas Mayor, Laura Miller, is quoted in the article, "If I could take a cement mixer and pour cement in and clog up the tunnels, I would do it today," Apparently the rash of red-level air quality that we've been experiencing in the Dallas area is of little concern to the mayor. Who wants to be on the hot streets when you might even see people keel over from a respiratory attack?

    The 'whining' in the NYT article is reminiscent of the nay-sayers who attributed similar atrocities to the freeway systems -- that they'd pass by the cities. Isn't that sortof the point? The bottom line is, some people just want to get somewhere. Who are we to prevent them from doing so, in comfort, or in safety? And, can't we simply just get smarter about putting things we want to entice them with, in their path?

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